Privacy Policy
How SimplScribe handles your data, protects your information, and maintains transparency.
Effective date: June 2025. SimplScribe is a product of SimplSolutions.
Information We Collect
SimplScribe collects information you provide directly, such as your name, email address, organization name, and role when you book a demo, submit a contact form, or create an account. We also collect usage data to improve the product experience, including pages visited, features used, and general interaction patterns.
How We Use Your Information
We use your information to provide and improve SimplScribe services, respond to inquiries, process demo requests, send relevant product updates (with your consent), and maintain the security of our platform. We do not sell your personal information to third parties.
Data Handling and AI Processing
Conversation data processed through SimplScribe is handled according to your organization's configuration and governance settings. Outputs are generated using your Business Brain context and assigned agent workflows. SimplScribe does not use your organization's conversation data to train general-purpose AI models. All processing follows the guardrails and escalation logic defined in your workflow configuration.
Data Storage and Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. For details on our security practices, visit our Security page.
Your Rights and Choices
You can request access to, correction of, or deletion of your personal information at any time. You can opt out of marketing communications. You can request a copy of the data we hold about you. To exercise any of these rights, contact us at info@SimplSolutions.app.
Cookies and Tracking
SimplScribe uses essential cookies to maintain your session and preferences. We use analytics tools to understand how the product is used and to improve the experience. You can manage cookie preferences through your browser settings.
Third-Party Services
SimplScribe may integrate with third-party services as part of your workflow configuration. Each integration is subject to its own privacy policy. We only share data with third parties as necessary to provide the services you have configured.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of SimplScribe after changes take effect constitutes acceptance of the updated policy.
Contact
If you have questions about this privacy policy or our data practices, contact us at info@SimplSolutions.app.
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